Complaints Procedure

A complaint is an expression of dissatisfaction concerning a utility broker service provided by Linton Energy & Finance Ltd. As a company  we take any complaint extremely seriously. We are committed to resolving complaints as soon as they are brought to our attention.

It is recognised that a customer who has a complaint dealt with to their complete satisfaction is likely to become a repeat customer. Therefore we ask that if you are dissatisfied with the service you have received that you bring this to our attention as soon as possible. We promise that complaints are dealt with respectfully and courteously.

You can complain in a number of ways:

• Complete the website contact form found on our website.

•Write to: Linton Energy & Finance Ltd, 3rd Floor, 86-90 Paul Street, London, EC2A 4NA

 

When you contact us, please give us your full name, contact details, and include a daytime telephone number along with:

• A full description of your complaint

• Copies of any documentation relating to the complaint.

Linton Energy & Finance Ltd ask that you raise your complaint as soon as possible after the event so that we have the opportunity to investigate fully. We will acknowledge your complaint within two working days of it being made.

 

We will investigate your complaint and respond to you within ten working days.
We hope that your complaint will have been resolved.

 

If you have any questions about the contents of this policy, please contact us through the contact form on this website.